The only saddle pad endorsed by back surgeons, master saddlers and veterinarians.

Shipping and Refund Policy

Shipping

We have a flat rate shipping platform. Your order will ship one of the 4 ways below depending on Which service you choose,what your product is, how much it weighs, and where you are located.

If you have special shipping instructions please note it in the comment section when placing your order. If it is not noted, cheapest shipping option will be selected.

*Free shipping applies only to the 48 contiguous states*

  • Free Economy Shipping:(Orders $125+) 5-7 Business days. Delivered by Cheapest shipping service. (FedEx or USPS)
  • Economy Shipping: 5-7 Business days. (FedEx or USPS)
  • Standard Shipping: 3-5 Business days. (FedEx or USPS)
  • Priority Shipping- 2-3 Business days. (FedEx or USPS)

Please call if you would like one of the below shipping options. Extra payment for these options will apply.

  • *FedEx Exp. Saver-3 Business days. Must be ordered by 1pm EST for same day shipping.
  • *FedEx 2nd Day-2 Business days. Must be ordered by 1pm EST for same day shipping.
  • *FedEx Standard Overnight -Next Business Day.  Must be ordered by 1pm EST for same day shipping. Please note this option is not available for all locations.

Note:

  • Orders ship from North Carolina. Most orders will ship same day or the next business day.
  • No orders will ship on Saturday or Sunday. Our warehouse is closed on weekends and bank holidays.
  • You will receive tracking details via email when your package is picked up by carrier and scanned.
  • Orders with a back-ordered item will be held until it can be shipped complete. Orders will not be split.
  • We are available 9-5 Monday to Friday if you need assistance. 919-680-6803

Refund Policy

We encourage you to use your ThinLine product before deciding to return it. It may still be returned slightly used but must be dry completely.

All ThinLine products come with a 30 day no hassle refund.

Exceptions:

~Items that have been modified (trimmed down, written on, or changed in any way)

~Closeout or Discontinued items

*Please keep tracking details for  your return. ThinLine is not responsible for packages lost.*

  • Customer is responsible for return shipping fees. Shipping fees will not be refunded.
  • Products returned must have a copy of receipt in package.
  • Original shipping charges are not refunded when a product is returned.
  • Refund applies for all products except Closeouts or discontinued products.

Failure to follow these return procedures could result in a restocking fee.

Saddle pads come with a one year warranty if cared for properly. Tack comes with a 6 months warranty when cared for properly. Please see our Care Instructions for more details.

 

Return Products with your order number or receipt to:

ThinLine LLC- RETURN
3430 Coates Industrial Blvd.
Unit 300
Durham, NC 27705-5906

Privacy:  Your information is safe with us.  ThinLine does not share customer information with any other parties.