Return Policy

All ThinLine products come with a 30-day no-hassle satisfaction guarantee!

The customer is responsible for return shipping fees.

We are riders making products for riders and understand how important the time we have with our horses is. We want every ride to be the best ride! If you feel ThinLine is not delivering what you need, all products may be returned for a full refund within 30 days.

Around the world, ThinLine products have helped both riders and horses work happily together. We hope our 30-day satisfaction guarantee will help you have the confidence to try our amazing products!

Please give your ThinLine horse tack products or saddle pads a try before deciding to return them. Items may still be returned slightly used. Contact us with any questions.

Ordering directly from ThinLine Global means your warranty and order information is stored and easily accessible both to you and to us. We recommend you purchase online if possible. Creating an online account makes returns or exchanges easy just follow the prompts from your orders page.


  • Items that have been modified in any way cannot be returned for a refund.
  • A copy of your receipt must be included in your return box.
  • Please do not return products damp.
  • Failure to follow these guidelines could result in a restocking fee.

Return to:

ThinLine LLC
3430 Coates Industrial Blvd
Unit 300
Durham, NC 27705-5906


Your information is safe with us. ThinLine does not share customer information with any other parties.