Horse Tack and Saddle Pad Warranty, Guarantee & Care Instructions
Our 30-Day Customer Guarantee.
Just purchased your first ThinLine? We want you to ride and feel the difference. Should you decide not to keep your ThinLine, you are responsible for all return shipping costs, but 100% of your purchase price will be refunded. Please be sure to clean products to the best of your ability and make sure items are completely dry before packaging for return. Remember, the proof is in the ride! Please use your purchase and ask your horse for their opinion too.
Warranty:
Normal wear and tear or damage due to inappropriate care, like “I washed it in smoking hot water” or product use, like “I tied my horse to a tree with your reins and they broke” is not covered under this warranty. But Kudos to some of the great stories we receive!
We offer a one-time replacement for all items covered under our warranty unless noted on the product page. Ex: Closeouts, discontinued products.
Saddle Pads-
Come with a full-year warranty provided they are cared for as directed below and have not been modified. Our warranty covers defective materials and workmanship.
Horse and Rider Tack – (Boots, Cinches, Girths, Halters & Reins)
Comes with a 6-month warranty provided items are cared for as directed below and have not been modified. This warranty covers defective material and workmanship. Normal wear and tear and damage due to inappropriate care or use are not covered under this warranty. We offer a one-time replacement for all items covered under our warranty. (Excludes: closeouts, Products that have been modified, and discontinued items.)
ThinLine Flexible Filly Grazing Muzzle-
90 day limited warranty – One time replacement
Requirements:
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ThinLine zip ties must be used.
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A break away halter must be used.
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Photos and proof of purchase required.
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Any modifications or issues caused by normal wear and tear will void warranty.
Please note: Your horse’s safety is paramount. There are safety breakpoints in place to prevent the risk of injury to your horse while wearing the grazing muzzle and breakaway halter.
Normal wear and tear included but not limited to:
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Discoloration, teeth marks/grazing hole wear caused by exuberant grazers or pasture mates.
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Damage caused by a safety feature working resulting in a torn fin.
30 day satisfaction guarantee for muzzle:
Should you decide not to keep your grazing muzzle, you are responsible for all return shipping costs, but 100% of your purchase price will be refunded with proof of purchase. Please be sure to clean products to the best of your ability and make sure items are completely dry before packaging for return. Any modifications made to muzzles will void this guarantee.
Follow this link for return instructions: https://thinlineglobal.com/shop/return-policy
Tip: You can use Scotch Guard on the sheepskin rolls to keep them clean and extend washing cycles.
Maintain your products with our tack cleaner or sheepskin wash. Also see our detailed page on how to clean a sheepskin saddle pad.