The only saddle pad endorsed by back surgeons, master saddlers and veterinarians.

Care Instructions & Warranty

Warranty, Guarantee & Care Instructions

saddle pad breathable ventilate


 Our 30-Day Customer Guarantee.

Just purchased your first ThinLine? We want you to ride and feel the difference. Should you decide not to keep your ThinLine, you are responsible for all return shipping costs, but 100% of your purchase price will be refunded. Please be sure to clean products to the best of your ability and make sure items are completely dry before packaging for return.  Remember, the proof is in the ride!  Please use your purchase and ask your horse for their opinion too.

Warranty.

Normal wear and tear or damage due to inappropriate care, like “I washed it in smoking hot water” or product use, like “I tied my horse to a tree with your reins and they broke” is not covered under this warranty. But Kudos to some of the great stories we receive! 

We offer a one-time replacement for all items covered under our warranty unless noted on the product page. Ex: Closeouts, discontinued products.

Saddle Pads-

Come with a full-year warranty provided they are cared for as directed below and have not been modified, you know, like with a knife :-).

Our warranty covers defective materials and workmanship.

Horse and Rider Tack –

Comes with a 6-month warranty provided items are cared for as directed below and have not been modified. This warranty covers defective material and workmanship. Normal wear and tear and damage due to inappropriate care or use are not covered under this warranty. We offer a one-time replacement for all items covered under our warranty.


 Our 30-Day Customer Guarantee.

We want you to ride and feel the difference. Should you decide not to keep your ThinLine, you are responsible for all return shipping costs, but 100% of your purchase price will be refunded. Please be sure to clean products to the best of your ability and make sure items are completely dry before packaging for return.

 


Follow this link for return instructions: https://www.thinlineglobal.com/shop/return-policy


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Tip: You can use Scotch Guard on the sheepskin rolls to keep them clean and extend washing cycles.

Click here to order ThinLine cleaner or sheepskin wash.