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Care Instructions & Warranty

Warranty, Guarantee & Care Instructions

saddle pad breathable ventilate

Shipping: 

ThinLineGlobal is a USA company located in Durham, NC.  Products purchased at ThinLineGlobal.com ship from North Carolina.

Our Warranty

Saddle Pads-come with a full-year warranty provided they are cared for as directed below and have not been modified. This warranty covers defective material and workmanship. Normal wear and tear and damage due to inappropriate care or use is not covered under this warranty. We offer a one time replacement for all items covered under our warranty.

Tack-comes with a 6 month warranty provided they are cared for as directed below and have not been modified. This warranty covers defective material and workmanship. Normal wear and tear and damage due to inappropriate care or use is not covered under this warranty. We offer a one time replacement for all items covered under our warranty.

 Our 30-Day Customer Guarantee

We want you to ride and feel the difference. Should you decide not to keep your ThinLine, you are responsible for the return shipping costs, but 100% of your purchase price will be refunded. Please be sure to clean products to the best of your abilities and make sure items are completely dry before returning.

 


Please see here for return instructions: https://www.thinlineglobal.com/shop/return-policy


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Tip: You can use Scotch Guard on the sheepskin rolls to keep them clean and extend washing cycles.

Click here to order ThinLine wipes or spray cleaners.