Care Instructions & Warranty

Horse Tack and Saddle Pad Warranty, Guarantee & Care Instructions

saddle pad breathable ventilate


ThinLine’s 30-Day Customer Satisfaction Guarantee:

Just purchased your first ThinLine? We want you to ride and feel the difference. Should you decide not to keep your ThinLine, you are responsible for all return shipping costs, but 100% of your purchase price will be refunded. Please clean products to the best of your ability and make sure items are completely dry before packaging for return.  Remember, the proof is in the ride!  Please use your purchase and ask your horse for their opinion too.

Manufacturer’s Warranty:

Normal wear and tear or damage due to inappropriate care, like “I washed it in smoking hot water” or product use, like “I tied my horse to a tree with your reins and they broke” is not covered under this warranty. But kudos to some of the great stories we receive! 

Closeouts and discontinued items are not covered by warranty.

  • All saddle pads, except closeouts and discontinued items, come with a 1-year warranty when cared for properly and have not been modified.  Any items with a manufacturing defect or issue will be eligible for a 1-time replacement.  See our Care Instructions for more details.
  • All tack (Boots, Reins, Girths, Halters, and Cinches), except closeouts and discontinued items, come with a 6-month warranty when cared for properly and have not been modified. Any items with a manufacturing defect or issue will be eligible for a 1-time replacement.
  • Please see details about the Grazing Muzzle Warranty policy below.
ThinLine Flexible Filly Grazing Muzzle Warranty Policy-
  • Within 90 days of purchase: For damaged muzzles that meet the below requirements, please email a copy of your receipt and a photo of your damaged muzzle to [email protected].

Requirements:

  • ThinLine zip ties must be used.

  •  A breakaway halter must be used.

  • Photos and proof of purchase are required.

  • Any modifications or issues caused by normal wear and tear will void the warranty.

Please note: Your horse’s safety is paramount. Safety breakpoints are in place to prevent the risk of injury to your horse while wearing the grazing muzzle and breakaway halter.

Normal wear and tear includes but is not limited to:

  • Discoloration, teeth marks/grazing hole wear caused by exuberant grazers or pasture mates.

  • Damage caused by a safety feature working resulting in a torn fin.

Grazing Hole Wear:
Most horses get an entire grazing season out of the muzzle, with some getting up to three seasons without showing wear. However, some horses may wear out the grazing hole sooner.

The longevity of the muzzle depends on how vigorously your horse grazes, the fit of the muzzle, the duration it’s worn each day, the pasture environment, and other variables.

If your horse is working overly hard to graze, the hole size may be too small for the grass they are trying to eat. Allowing the hole to enlarge slightly or cutting a larger hole can often solve this problem. One of the great features of this muzzle is that it does not harm the horse’s teeth or cause painful wear.


Care Instructions


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Care Card 2

 

Tip: You can use Scotch Guard on the sheepskin rolls to keep them clean and extend washing cycles.

Maintain your products with our tack cleaner or sheepskin wash. Also see our detailed page on how to clean a sheepskin saddle pad.